Privacy Policy

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What data we need

The personal data we collect from you includes:

• Questions, queries or feedback you send to us, including your email address if you contact us online
• Your name and postal address to enable us to contact you
• Information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use our site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

• The pages you visit on our site
• How long you spend on each page
• How you got to our site
• What you click on while you’re visiting our site

They do not show us your personal information (for example your name or address) so this information cannot be used to identify who you are

We also collect data in order to:

• Improve the site by monitoring how you use it
• Gather feedback to improve our services, for example our email alerts
• Respond to any feedback you send us, if you’ve asked us to
• Send email alerts to users who request them
• Allow you to access our service and make transactions

We will not:

• Sell or rent your data to third parties
• Share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

We will only retain your personal data for as long as:

• It is needed for the purposes set out in this document
• The law requires us to

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

You  have the right to request:

• Information about how your personal data is processed
• A copy of that personal data
• That anything inaccurate in your personal data is corrected immediately

You can also:

• Raise an objection about how your personal data is processed
• Request that your personal data is erased if there is no longer a justification for it
• Ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, please get in contact with us.